How can we help?

Open iPhone Settings, find Clarity, and allow Microphone access. Close other apps that may be using the microphone, then return and try again.

Keep Clarity open while the recording is being transcribed. Check your connection and try the exercise again if the result says nothing came back. A failed upload is not counted as a completed lesson.

Use Restore Purchases in the You tab while signed into the same Apple ID that bought Clarity. Restoring access does not restore recordings or progress from another device.

Recording controls and the erase-everything action are in the You tab. Erasing local data cannot be undone.