ClarityHow can we help?
Fast answers for the problems most likely to interrupt a practice session.
Talk to us.
Tell us what happened, your iPhone model, and your Clarity app version. Please do not send passwords or payment details.
theclaritysupport@gmail.comFor app help, privacy questions, and data requests.A recording will not start
Open iPhone Settings, find Clarity, and allow Microphone access. Close other apps that may be using the microphone, then return and try again.
Feedback is taking too long
Keep Clarity open while the recording is being transcribed. Check your connection and try the exercise again if the result says nothing came back. A failed upload is not counted as a completed lesson.
A purchase is missing
Use Restore Purchases in the You tab while signed into the same Apple ID that bought Clarity. Restoring access does not restore recordings or progress from another device.
Your data
Recording controls and the erase-everything action are in the You tab. Erasing local data cannot be undone.